Our Policy


SERVICE GUARANTEE

At Radical Hair Design, we strive to provide high end and quality services by our highly trained and professional staff. We always offer free & in depth consultations on the day of your appointment or before a service if requested. However, if you find that you are unhappy with the end result and believe it is not congruent with your initial consultation, we will happily redo the service – please always be honest and open as we aim for a happy hair community. This period of time for a redo is 2 weeks after the initial date of service. This does not apply to change of mind as this will be charged in full. 

CONFIRMING APPOINTMENTS, CANCELLING/RESCHEDULING and DEPOSITS

As salon policy, all new clients are expected to pay a deposit of $200 booking and 50% deposit for hair extension bookings. Once you have booked your appointment you will receive a confirmation message. Please respond to the message confirming the appointment or please CALL/TEXT BACK to cancel this. If you fail to respond to your confirmation messages your appointment will be automatically cancelled and you will be sent a cancelation message. 

We have a 24 hour cancellation policy for weekdays and 48 hour cancellation policy for late nights and weekends. If you cancel BEFORE 24/48 hours before your service, you will receive a full refund of your deposit which we usually refund via bank deposit. If you cancel within 24/48 hours of your hair service, unfortunately you will not be refunded your deposit. If you have not made a deposit and decide to cancel within our cancellation policy, you will be expected to pay the half fee of the appointment. 

Please take into consideration that your hair appointment is secured especially for you, in the unfortunate event of cancelling, it is extremely hard on us as a small business to fill this space last minute. Please respect this policy and please cancel before 24/48 hours to avoid paying the loosing your deposit or half fee of your service. Thank you so much!  

PRODUCT(S) EXCHANGE POLICY

We do not provide refunds on any products purchased, however if a product is faulty we will happily exchange this for you. If any mechanical items are purchased such as CloudNine Irons, one year warranty is provided. Please keep your receipt of purchase to then be able to contact CloudNine.  

SOCIAL MEDIA POLICY (PRIVACY)

We ask that all guests and clients respect the privacy of our staff members, particularly on social media and not “friend request” them on Facebook, Instagram, Twitter, SnapChat & other social media channels. This is the same for you, if Radical Hair Design staff go out of their way to add you on social media, please politely decline. Our staff all have their own professional social media accounts on Instagram, this is where you can interact and contact staff. Please also respect & only contact staff during work hours only if possible. If you have any issues or concerns, please contact Gemma on gemma@radicalhair.com.au

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